We ship via Canada Post and only offer shipping within Canada at this time.
At Willow Creek, we stand behind the quality of our products and make things right if you are not satisfied with your purchase. Our shipments are carefully packed and inspected before leaving our store; however, in the event you are not satisfied with your purchase, simply follow the instructions below.
RETURNS AND EXCHANGES
Willow Creek will accept merchandise returns for Standard Delivery items within 15 days of purchase or delivery. We will issue a credit or refund at the time of return, only with a valid receipt. A valid receipt is an original sales receipt or gift receipt. Within 30 days of purchase or delivery we will issue a store credit only. Returns of merchandise purchased through our website will be accepted by mail, or in person at the store at 1-175 Roblin Blvd East Winkler, MB, Canada. Pending inspection, a credit or refund will be issued for the returned item value. Any taxes charged will be refunded in accordance with the items to be returned. Shipping and handling charges are nonrefundable.
HOLIDAY RETURN POLICY
Holiday gifts can be returned for exchange or store credit prior to January 10th, with gift receipt.
For purchases made between November 1, 2019 and December 24, 2019, we will gladly exchange or refund new, regular-priced merchandise until January 10, 2020 with original receipt, items returned must be postmarked within this time frame. Refunds will be made in the form of original payment.
Sale merchandise, discounted merchandise, items not eligible for return (see below) and items purchased with discount codes between November 1, 2019 and December 24, 2019 may be exchanged for merchandise until January 10, 2019. These items are not eligible for returns.
All returned and exchanged merchandise must not be washed, worn or damaged and all original tags must be attached.
NOT ELIGIBLE FOR RETURN
Custom / Personalized Orders
Shipping + Handling Charges
IMPORTANT: SHIPPING AND HANDLING CHARGES ARE NON-REFUNDABLE.
A refund will be credited back to your original method of payment, and will post approximately 3-5 business days after the date of processing. It may take up to two billing cycles for the credit to appear on your monthly credit card statement. Most returns will process in approximately two to three weeks, depending on your method of return. Gift card purchases will be refunded in the form of credit to your account.
To return an item by mail please email firstname.lastname@example.org