Terms & Conditions

Returns and Exchanges

  • Willow Creek will accept eligible merchandise returns for Standard Delivery items within 7 days of purchase or delivery Please contact us within 7 days of delivery to initiate a return.
  • Return shipping costs will be the responsibility of the purchaser
  • Items Ineligible for return
    • Marked Down Items (Does not include automatic discounts).
    • Gift Cards
    • Bath & Body products
    • Custom or personalized orders
    • Shipping and Handling Charges
  • Click to view our full Return & Exchange Policy


Restricted Shipping on Select Items

  • Due to the size or fragile nature, some items listed on our website are not available for shipping - these items will note shipping restrictions in the product description or image gallery. 
  • If you are unable to proceed with shipping checkout, one of your items is ineligible for shipping and is available for local pickup only


Local Pickup

  • You will receive an email notification when you order is ready to be picked up, pickup is available Monday - Saturday within business hours.
  • When you arrive at Willow Creek, you can either: 
    • Call us, 204-362-3346 and we will deliver your order to your car
    • Come inside to collect


Shipping Method & Rates

We offer shipping within Canada only at this time. 

  • All eligible web orders will ship via Canada Post
  • British Columbia, Alberta, Saskatchewan, Manitoba, Ontario & Quebec
    • $20 flat rate across Canada for Canada Post Expedited Mail
    • Free Shipping over $200
  • Northwest Territories, Yukon, Nunavut, New Brunswick, Nova Scotia and Prince Edward Island
    • $25 flat rate across Canada for Canada Post Expedited Mail
    • Free Shipping over $250