Terms & Conditions

Shipping Method & Rates

  • All eligible web orders will ship via Canada Post
  • We offer shipping within Canada only at this time. 
  • British Columbia, Alberta, Saskatchewan, Manitoba, Ontario & Quebec
    • $20 flat rate across Canada for Canada Post Expedited Mail
    • Free Shipping over $200
  • Northwest Territories, Yukon, Nunavut, New Brunswick, Nova Scotia and Prince Edward Island
    • $25 flat rate across Canada for Canada Post Expedited Mail
    • Free Shipping over $250

Restricted Shipping on Select Items

  • Due to the size or fragile nature, some items listed on our website are not available for shipping - these items will note shipping restrictions in the product description or image gallery. 
  • If you are unable to proceed with shipping checkout, one of your items is ineligible for shipping and is available for local pickup only

Local Pickup

  • You will receive an email notification when you order is ready to be picked up, pickup is available Monday - Saturday within business hours.
  • When you arrive at Willow Creek, you can either: 
    • Call us, 204-362-3346 and we will deliver your order to your car
    • Come inside to collect

      Returns and Exchanges

      • Willow Creek will accept eligible merchandise returns for Standard Delivery items within 7 days of purchase or delivery Please contact us within 7 days of delivery to initiate a return.
      • Return shipping costs will be the responsibility of the purchaser
      • Items Ineligible for return
        • Marked Down Items (Does not include automatic discounts).
        • Gift Cards
        • Soap Bars
        • Custom or personalized orders
        • Shipping and Handling Charges
      • Click to view our full Return & Exchange Policy