Willow Creek will accept eligible merchandise returns for Standard Delivery items within 7 days of purchase or delivery.
Gift card purchases will be refunded in the form of credit to your account.
Ineligible for Return
Marked Down Items
(Does not include automatic discounts).
Custom & Personalized Orders
(includes floral arrangements, wreaths, gift baskets etc.)
Shipping & Handling Charges
In Store Returns
We will issue a credit or refund on eligible merchandise within 7 days and only with a valid receipt and original packaging. A valid receipt is an original sales receipt or gift receipt. If given gift receipt, we will issue credit or exchange only. No exceptions will be made.
Our shipments are carefully packed and inspected before leaving our store; however, in the event you are not satisfied with your purchase, simply follow the instructions below.
Return shipping costs will be the responsibility of the purchaser
Please contact us within 7 days of delivery to initiate a return
firstname.lastname@example.org | Phone: 204-362-3346
Returns of eligible merchandise purchased through our website will be accepted by mail, or in store. Please wrap the items back up with the same care they arrived - if items arrive to us unprotected and damaged a partial refund or credit may be considered. Please ship return to the following address:
1-175 Roblin Blvd East Winkler, MB R6W 0H2
Pending inspection, a credit or refund will be issued for the returned item value. Any taxes charged will be refunded in accordance with the items to be returned.
Shipping and handling charges are non-refundable
Holiday Returns & Exchanges
All gift purchases eligible for return from November 1, 2023 – December 24th, 2023, can be returned for store credit or exchanged until January 6th, 2024.
We will issue a store credit or exchange at the time of return, only with a valid receipt and original packaging. A valid receipt is an original sales receipt or gift receipt. All purchases eligible for return made after December 24th will follow our regular 7-day return policy.
All Christmas decor (ornaments, wreaths, accents, signs etc.) are not eligible for return after December 24th.